Returns

We guarantee that you will love our loose leaf tea! If you don't love our loose leaf tea, it's on us. If you aren't 100% satisfied with your order, please contact us within 30 days of your delivery date. We would be more than happy to offer store credit to help you find a tea that you love. In addition, we will always accept returns for unopened items still in the original packaging within 30 days of purchase. We are not able to accept returns on sample-size products and we will not be able to accept returns on opened variety packs, sampler flights, gift boxes or used products. If you received a damaged item, if you are missing an item or if you got an incorrect item, contact us immediately and we will take care of you. If you have any other questions or concerns regarding our return policy, please feel free to reach out to our Customer Service at herbalidealshop@gmail.com